Consumer

Our priority is to protect consumer interests. We make sure that telecommunications and postal services meet social needs in terms of prices, quality and availability.

We pursue our pro-consumer policy in many fields. We focus on raising consumers’ awareness of their rights and obligations, supporting quality assurance, transparency and security of services, as well as increasing the competence of Polish people in the area of using new technologies.

Our regulatory actions lead to simpler assertion of consumer rights and ensure their protection in relations with telecommunications undertakings.

Many important information and materials for telecommunications services recipients can be found on the website of the Consumer Information Centre. These include advice on how to claim one’s rights, educational videos and models of useful documents.