Protecting consumer interests is our priority. We work to ensure that services used by consumers are offered in good quality and at acceptable prices.

We advise users how to adapt services and offers to their needs. We are raising society’s digital competences and educate about rights and obligations.

We promote responsible use of new technologies. We watch over the security of service users.

We cater for people with special needs. We intervene in cases concerning the functioning of the telecommunications and post services markets. We provide consumers with possibility of out-of-court dispute resolution.

For more information about consumer issues, please visit our Consumer Information Center website.